Services

I can help you build clear, accessible, and trustworthy products.

As a design generalist, I love working on early-stage projects that tap into my research skills and liberal arts background. I started out as a writer, leading communications and editorial strategy for tech companies and clients around the world. My focus has shifted over the years to service design and leadership.

What I do

  • Discovery and UX research
  • Creative direction
  • Information architecture
  • Service design
  • Design management
  • Project definition
  • Coaching
  • Workshops
  • Content design
  • Brand and editorial strategy
  • Usability and accessibility
  • Plain language
“Nicole asks the questions others are either afraid to or don’t know how to ask.”
Julia Elman, Design Director

How I work

1. Plan

Kick off research and create a shared vision. Clarify goals, audiences, brand attributes, and project scope.

2. Explore

Design frameworks and prototypes that meet user needs. Gather feedback along the way.

3. Grow

Build trust with a strong foundation, and develop a roadmap for the future.

Work with me

Creative coaching

If you’re working on a complex project and need expert advice, I’ll meet with you directly to level up your customer experience and approaches.

1:1 coaching sessions

Minimum: 5 biweekly or monthly sessions

Email for pricing

Experience design

I’m available for contract or full-time positions starting in September. I’m particularly interested in generative research and information architecture.

Pairing in Slack, Figma, Jira, etc.

Minimum: 4 months

Pricing varies depending on project scope

Select clients

  • A Book Apart
  • Chicago Sun-Times
  • Cityblock Health
  • Compass
  • Happy Cog
  • Lab Zero
  • Macmillan Publishers
  • Microsoft
  • Nava PBC
  • O’Reilly Media
  • Pinterest
  • ProPublica
  • Sesame Workshop

Let’s work together.

Get in touch