Principal Designer and Researcher, 18F
Transformation Officer, U.S. Department of Labor
Principal Communications and Training Manager, Vox Media
Senior Design Manager, Nava PBC and 18F
Graduate Instructor and Thesis Advisor, School of Visual Arts
Senior Content Designer, Lab Zero and Facebook
Writer and Instructional Designer, Apple
About
Hi there. I’m a writer, designer, and information architect based in Virginia. I believe that good design is clear, honest, and accessible.
I have over 20 years of experience leading complex UX projects for clients in tech, publishing, education, finance, and government. As a generalist, I tend to follow my interests and people I respect. That strategy has shaped my career—from writing for Apple and Facebook, to researching across industries, teaching at SVA, and managing remote teams at 18F, Nava, and Vox Media.
In 2014, I cowrote Nicely Said: Writing for the Web with Style and Purpose, which has been called practical, approachable, and timeless. (I hope to write another book someday.)
I have over 20 years of experience leading complex UX projects for clients in tech, publishing, education, finance, and government. As a generalist, I tend to follow my interests and people I respect. That strategy has shaped my career—from writing for Apple and Facebook, to researching across industries, teaching at SVA, and managing remote teams at 18F, Nava, and Vox Media.
In 2014, I cowrote Nicely Said: Writing for the Web with Style and Purpose, which has been called practical, approachable, and timeless. (I hope to write another book someday.)
Experience
Select clients
- A Book Apart
- Chicago Sun-Times
- Cityblock Health
- Compass
- Happy Cog
- Lab Zero
- Macmillan Publishers
- Microsoft
- Nava PBC
- O’Reilly Media
- Postlight
- ProPublica
- Sesame Workshop
Events
Speaker and workshop facilitator
Build Design Festival, Civic Hall, Makeshift Society, Nearly Impossible, NYC Office of Digital Strategy, Plain Language Summit, Triangle UXPA, UX Lisbon, Virginia Festival of the Book, and 99u.
Lectures
General Assembly, Georgetown Law School, North Carolina State University, Parsons, Pratt Institute, Rhode Island School of Design, School of Visual Arts, and Syracuse University.
About this site
This is my public portfolio. My goal here is to make my work accessible by sharing ideas as they evolve and by making the information usable on any device.
The site is built with Kirby and custom code from James Steel and Max Fenton. Thank you to Tina Nguyen and Jen Armbrust for collaborating with me on these designs.
If you have any issues browsing or accessing the content, please let me know. And thank you, as always, for reading along.